Privacy Policy for Child Support Payment Recovery Services

Effective Date: January 1, 2025

At 24/7 Debt Solutions, we are committed to protecting the privacy and security of individuals who interact with our Child Support Payment Recovery Division. This Privacy Policy describes how we collect, use, and protect personal information in connection with our child support enforcement and recovery services.

By using our services, contacting us, or accessing our website, you consent to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect personal information that is necessary to provide child support recovery services and comply with applicable legal and court obligations.

a. Personal Information

• Name, address, phone number, and email
• Social Security Number
• Date of birth
• Employment and income details
• Child and custodial parent information (as permitted by law)
• Court orders and case numbers related to child support
• Payment history and outstanding balances
• Financial account or wage garnishment information

b. Information from Third Parties

• Family courts or child support enforcement agencies
• Attorneys or legal representatives
• Government agencies (e.g., IRS, Department of Labor)
• Employers (for wage verification or garnishment purposes)

c. Automatically Collected Information

• IP address
• Browser type
• Usage data
• Device identifiers
• Time and date of access

2. How We Use Your Information

• Provide and manage child support payment recovery services
• Enforce or comply with court-ordered support agreements
• Contact you about your case or payments
• Coordinate with legal entities and government agencies
• Maintain accurate financial records
• Respond to legal requests and comply with applicable law

We do not use your information for unrelated marketing or advertising purposes.

3. How We Share Your Information

We do not sell your personal information. We may share your data only as necessary and permitted by law with:

• Family courts and child support enforcement agencies
• Attorneys, legal guardians, or authorized representatives
• Government entities or financial institutions to process garnishments or payments
• Service providers under strict confidentiality agreements
• Law enforcement or regulatory authorities when required

4. Data Security

We take your privacy seriously and implement appropriate safeguards to protect personal data, including:

• Encrypted storage and transmission of sensitive data
• Secure access controls and authentication
• Regular security audits and compliance checks

Despite our efforts, no system is completely secure. Please report any suspected unauthorized access immediately.

5. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including:

• Accessing your data
• Requesting correction or deletion (where applicable)
• Restricting or objecting to certain processing
• Filing a complaint with a government authority

To make a request, please contact us using the details below. We may verify your identity before fulfilling certain requests.

6. Children's Privacy

Our services involve child support enforcement but are directed at adults (parents, guardians, or legal representatives). We do not knowingly collect data directly from children under 18.

7. Retention of Information

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and enforce agreements. Data related to court orders may be retained according to statutory or court-mandated timelines.

8. Updates to This Policy

We may modify this Privacy Policy to reflect legal or operational changes. The latest version will always be posted on our website with the revised “Effective Date.”

9. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact:

24/7 Debt Solutions – Child Support Recovery Division
221 N Kansas St, El Paso, TX 79901
(915) 525-6821
csrecovery@247debtsolutions.com